1. Data Controller
The controller within the meaning of the General Data Protection Regulation (GDPR) is:
Legal
Privacy Policy
2. Collection and Storage of Personal Data
When you visit our website, the following information is automatically collected:
- IP address of the requesting computer
- Date and time of access
- Name and URL of the retrieved file
- Website from which access is made (referrer URL)
- Browser used and, if applicable, the operating system
This data is used exclusively to ensure smooth operation of the website and to improve our offering. It is not possible for us to assign this data to a specific person.
3. Contact
When you contact us via contact form or email, your information (name, email address, message content) will be stored for the purpose of processing your inquiry. We will not share this data without your consent.
Processing is based on Art. 6(1)(b) GDPR (contract initiation) or Art. 6(1)(f) GDPR (legitimate interest in responding to inquiries).
4. Luna AI Phone Assistant
Our AI phone assistant Luna processes call data on behalf of the respective dental practice to enable appointment bookings and patient communication. Processing is carried out exclusively within the framework of commissioned processing pursuant to Art. 28 GDPR.
Processed data includes:
- Caller's phone number
- Conversation content (for appointment scheduling)
- Scheduled appointments and patient data
Data is stored on secure servers within the EU. Conversation data is automatically deleted after successful processing, unless legal retention requirements apply.
5. External Services and Tools
Vercel Analytics
To statically analyze visitor traffic, we use Vercel Analytics, a service provided by Vercel Inc. (USA). Vercel Analytics does not set tracking cookies, however, it briefly processes your IP address (which is immediately hashed and anonymized) to generate general metrics about website usage (e.g., page views). The processing is based on our legitimate interest (Art. 6(1)(f) GDPR) in the continuous optimization of our website. For more information on data protection at Vercel, please visit: https://vercel.com/legal/privacy-policy.
Cal.com (Appointment Booking)
We use the service Cal.com (Cal.com, Inc., USA) for online appointment scheduling. When you access or use the appointment booking tool on our website, a connection to the Cal.com servers is established. Technical data (e.g., your IP address) is transmitted in the process. If you book an appointment, the data you enter (name, email, message if applicable) will be processed by Cal.com on our behalf. The legal basis for this is Art. 6(1)(b) GDPR (contract initiation). For more information, please see the Cal.com privacy policy: https://cal.com/privacy.
5. Cookies
Our website uses cookies. These are small text files that are stored on your device. Some cookies are technically necessary, while others are used to analyze user behavior.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Necessary Cookies | Basic website functions | Session |
| Analytics Cookies | Service improvement | 12 months |
You can configure your browser to be informed about the setting of cookies and decide individually whether to accept them.
6. Your Rights
Under GDPR, you have the following rights:
Right of Access
You can request information about your data stored with us (Art. 15 GDPR).
Right to Rectification
You can request the correction of inaccurate data (Art. 16 GDPR).
Right to Erasure
You can request the deletion of your data (Art. 17 GDPR).
Right to Restriction
You can request restriction of processing (Art. 18 GDPR).
Data Portability
You can receive your data in a common format (Art. 20 GDPR).
Right to Object
You can object to the processing of your data (Art. 21 GDPR).
7. Data Security
We use the widely-used SSL (Secure Socket Layer) procedure during website visits, in conjunction with the highest level of encryption supported by your browser.
We employ appropriate technical and organizational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction, or unauthorized access by third parties.
9. Right to Lodge a Complaint
You have the right to lodge a complaint with a data protection supervisory authority regarding our processing of your personal data.
10. Updates to This Privacy Policy
This privacy policy is currently valid as of February 2025.
Due to the further development of our website and offerings, or due to changed legal or regulatory requirements, it may become necessary to amend this privacy policy. The current privacy policy can be accessed at any time on this page.