Frequently asked questions

How fast is Luna implementation?

Luna implementation is designed for operationally constrained practices and usually does not require a classic multi-week IT project or new on-site hardware. The rollout typically starts with a compact onboarding phase in which call priorities, escalation triggers, and appointment workflows are aligned to your existing process model. Integration is then configured against the selected practice software and validated with real scheduling scenarios before go-live. Under stable prerequisites, many practices can start within a few business days, and in well-prepared setups activation in under one business day is possible. This speed matters because the baseline pressure is already high: the KZBV Praxis-Barometer (2023) reports staffing shortages in 77% of German dental practices, so delayed implementation often means extended operational overload. The practical objective is therefore immediate relief—routine call handling moves to Luna first, while clinical or exceptional cases remain clearly escalated to the team.

Sources: KZBV Praxis-Barometer (2023), Praxilio product data