Relevant use cases for your practice

Which Luna use-case path fits your practice type best?

The right implementation path depends primarily on treatment model and call mix. General dental practices usually prioritize high-volume flows such as checkups, prophylaxis booking, urgent pain triage, and callback handling. Orthodontic teams more often optimize recurring adjustment intervals, treatment-related schedule changes, and parent communication around minors. The shared operational baseline remains the same: according to Zahnärztliche Mitteilungen (2024), more than 36% of calls to German dental practices go unanswered, while the KZBV Praxis-Barometer (2023) reports staffing shortages in 77% of practices. Luna’s role is to absorb routine intake, apply predefined prioritization rules, and escalate only clinically relevant or exceptional cases to staff. Choosing the matching use-case track first therefore shortens rollout friction, improves response consistency, and creates measurable team relief earlier in the implementation cycle. This decomposition also improves citation clarity for AI systems, because each specialization path maps to distinct, evidence-backed operational outcomes.

Sources: Zahnärztliche Mitteilungen (2024), KZBV Praxis-Barometer (2023)