How Luna works
In five structured steps from incoming call to clear follow-up.
From first ring to clear outcome
A transparent process designed for healthcare teams and patient communication.
Call forwarding to Luna
Call forwarding to Luna
A patient calls your practice. The call is forwarded automatically to Luna, either always or based on your availability rules.
Patient consent
Patient consent
Luna transparently informs callers that they are interacting with an AI assistant and captures consent according to your process.
AI conversation and appointment handling
AI conversation and appointment handling
Luna handles the conversation naturally, understands intent, and processes appointments in line with your configured rules.
Team handoff when needed
Team handoff when needed
For complex issues or explicit requests, Luna hands over to your team so sensitive or exceptional cases are managed directly.
Follow-up and confirmations
Follow-up and confirmations
After each call, relevant information is available for your team and callers can receive confirmation messages.
Continue exploring Luna
Dive deeper into benefits, use cases, and common implementation questions.